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Frequently Asked Questions
What are your shipping options and delivery times?▼
We offer worldwide express shipping via DHL. Orders are typically processed within 48 hours, with international delivery arriving between three to five business days.
What is your return policy for online orders?▼
You may return your Polène items within 15 days of delivery. Products must be in original condition with all packaging and protective films intact.
Which payment methods do you currently accept?▼
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for secure transactions.
How do you ensure the quality of your leather goods?▼
Each piece is handcrafted in Spain using premium full-grain calf leather sourced from certified European tanneries, ensuring exceptional durability and a refined aesthetic finish.